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Sally Here

    The smartest businesses already use AI. Now you can too.

    Harbour Concierge

    Gives You Superpowers.

    By Referral Only

    Imagine another you
    powering your business.

    Sally captures the opportunities, looks after your customers, and keeps things moving quietly in the background. You get more business — and more life to enjoy.

    Handcrafted. Australian Made.

    Sydney, Australia
    Harbour Concierge founder — a confident Anglo-Australian man in his harbourside office, Sydney
    Sally · Live Jason · New Project
    Qualified
    Ready for your call

    This Is Your Sally.

    She never sleeps.
    She never misses a call.
    She never forgets to follow up.
    She never stops growing your business.
    She even gets you referrals.

    This is not another employee. This is the business partner quietly keeping every opportunity moving—so you can get on with living.

    Power. Freedom. Control. Life.

    Sally in action

    Watch Sally work — for businesses just like yours.

    Answered, qualified, scheduled, followed up — Sally does it all while you live your life.

    Incoming call…
    Sally
    Harbour Concierge AI
    Sally
    Sally answered
    the call
    00:00
    Your Calendar
    Every lead booked straight in — while you were doing what you do
    Sally booked it all
    Monday
    9
    Customer qualified
    Mike — bathroom reno · budget $45–55K · Mosman
    Tuesday
    10
    Roofing job scheduled
    Site visit booked · 3PM
    Wednesday
    11
    Rescheduled
    Rebecca moved from Monday to Wednesday · 3PM
    Thursday
    12
    5-star review
    Jackie — so happy she's recommended us to her friends
    Friday
    13
    Potential new client
    Tracy — looking for a new accounting firm
    Saturday
    14
    Invoice paid
    Sally followed up the invoice and received the balance payment of $3,586
    Sunday
    15
    Imagine this was your business.
    See Sally talk naturally with your customers.
    "Good morning, Tony's Plumbing. This is Sally. How can I help today?"
    Natural. Warm. Australian. Not robotic.
    Watch Sally qualify your customers.
    "Tell me a little about your project."
    "What suburb are you located in?"
    "When are you hoping to get started?"
    Watch Sally fill your calendar.
    Appointment confirmed.
    Qualified Lead. Booking complete.
    Watch Sally rescue missed opportunities.
    Customer replies. Conversation continues.
    Lead rescued.
    See every website visitor become a conversation.
    Capture leads directly from your website.
    Many younger customers prefer to start with chat instead of calling.
    Google Reviews
    Turn happy customers into more 5-star Google reviews.
    Your next customer is probably checking your Google reviews right now. Make sure they like what they see.
    Word of Mouth
    Watch your happy customers create word-of-mouth referrals.
    Referral Received: Brian McNamara recommended you to Peter O'Leary in Chatswood.
    Your New Life
    More qualified customers. More time. More freedom.
    Business continues running while you enjoy life.
    Now imagine this...
    ...fully customised for your business.
    Every business is different. That is why every Harbour Concierge system is individually designed around your business, your customers and the way you work.
    Let’s see what’s possible for your business.
    harbourconcierge.ai
    S
    Sally
    ● Online Chat
    Hi, do you service the North Shore?
    Yes, we certainly do! I'm Sally. How can I help?
    Great, I need some work done next week.
    P
    Peter O'Leary
    1 review · Sydney, NSW
    Review Published
    Harbour Concierge
    Waiting for your next customer
    System Online
    S
    Sally
    Call Answered
    Tell me a little about your project.
    Looking for a quote on a new project.
    What suburb are you located in?
    Kellyville.
    When are you hoping to get started?
    Monday 10:00 AM
    Bathroom Renovation
    Chatswood · Qualified Appointment
    Tuesday 2:30 PM
    Kitchen Renovation
    Mosman · Qualified Appointment
    Friday 9:00 AM
    Extension Quote
    Neutral Bay · Qualified Appointment
    Unknown Caller
    Missed Call
    Hi, sorry we missed your call! How can Harbour Concierge help you today?
    Hi, I need an urgent quote for a project!
    I'd love to help with that. What suburb are you in?
    Hi, do you service the North Shore?
    Yes, we certainly do. I'm Sally. How can I help?
    I'm looking for a bathroom renovation.
    Great. Tell me a little about your project.
    Referral Received
    B
    P
    Brian McNamara recommended you to Peter O'Leary
    Chatswood, NSW
    Everything's Taken Care Of
    Ready To Make This Yours?
    We'll beautifully customise Harbour Concierge around the way you work.
    Conversation Started
    Qualified Lead
    Appointment Booked
    Customer Saved
    New Website Lead
    ★★★★★ Review Published
    Referral Received
    1 / 10

    This is what an unfair advantage feels like.

    Leo Lavithis, Founder

    Why I Built
    Harbour Concierge.

    I didn't build Harbour Concierge because I wanted another business.

    I built it because I wanted my own business to stop depending on me every minute of every day.

    You probably know the feeling.

    The constant calls. The missed opportunities. The follow-ups.

    Even when work finished, my mind never really did.

    Then I found a better way.

    I started building systems that quietly handled the repetitive work for me.

    It took time to get right. But once everything began working together, I got something back that I hadn't had in years.

    More time. More control. Less stress.

    A business that could keep moving without me carrying everything.

    Then I thought about people like you.

    I know plenty of good Australian business owners carrying far too much on their own.

    If these systems could change the way I ran my business, they could do the same for theirs.

    That is why Harbour Concierge exists.

    Built around your business.

    We do not install generic software and disappear.

    We customise everything around the way your business already works.

    Then we keep supporting it, refining it and making it better behind the scenes.

    Your success is how we grow.

    I do not win by simply selling you software.

    I win when your business becomes easier to run. When more opportunities become customers. When you have more time, more control and less stress. And when you are happy enough to recommend Harbour Concierge to your mates.

    That is the business I wanted to build. One where everybody wins.

    Leo Lavithis
    Founder, Harbour Concierge
    The technology powering Harbour Concierge

    Powered by one of the world's leading AI platforms.

    Behind Harbour Concierge is enterprise-grade AI trusted by businesses around the world.

    We've customised that technology specifically for Australian service businesses, giving you the power of a world-class platform with the personal support of a local business.

    Sally — Online
    AI Voice Receptionist — Ready
    Live Chat — Available
    Accepting New Conversations

    While you're living your life, this platform keeps working in the background.

    9:41
    Call Answered
    Sally AI • Just now
    Appointment Booked
    Next Tuesday 10:00 AM
    Customer Qualified
    Ready for quote
    Review Requested
    Sent to Mark R.
    Calls Answered
    0
    Platform activity
    Tue 14
    New Appointment
    0 Booked
    C
    Can you quote my roof next week?
    S
    Absolutely. Does Tuesday 10am work?
    Live AI conversation
    Review Request Sent
    To: Mark Richardson
    Missed Call Rescued
    0:02 response time
    Avg Answer Time
    2 Seconds
    Instant connection
    Real-time metrics from our U.S. enterprise technology partner, powering Harbour Concierge and 10,000+ businesses globally.
    The test drive

    Don’t take my word for it. Meet Sally yourself.

    She’s standing by right now. No forms, no waiting — just call or start a chat and see for yourself.

    No pitch. No pressure. Just tap and see for yourself.

    Talk to her. She’s Australian.
    Call Sally
    Have a real conversation. Hear how she answers, qualifies and books.
    Call (02) 5759 8560
    Chat with her
    Chat with Sally
    Type like a customer would. Watch her handle it in seconds.
    She’s ready when you are.

    Now you’ve got Fortune 500 power — without the Fortune 500 payroll.

    Run your business better than the big boys do. Sally makes it possible.

    Imagine a superpower quietly running your business — while you live your life.

    Imagine one missed phone call was a $15,750 client.

    How many of those are you losing every month?

    Want the full Harbour experience?
    The interactive parts are even better on a laptop or desktop.

    Did you know — nearly half of all calls to Australian small businesses go unanswered?

    And 85% of those callers never call back.

    The Hidden Cost

    Most Aussie business owners are leaking $2,000–$10,000 a month — and don't even know it.

    So here's the real question — how much is that quietly costing you?

    Find out in 30 seconds. Most owners are shocked.

    THE HARBOUR CONCIERGE GROWTH LOOP™

    Watch Sally & Jessica turn every customer
    into your next opportunity.

    A new enquiry

    When you can't answer,
    Sally does.

    Sally answering a customer call at her laptop
    AI that connects.
    People first.
    Live call answered

    A qualified customer

    Every opportunity is welcomed,
    qualified and scheduled into
    your calendar.

    New Booking
    Bathroom Renovation ◷ Mon, 3:00 PM

    An excited customer

    By the time they speak with you,
    they're already excited to talk
    about your services.

    Mike

    Just had the site visit.
    Really excited to move forward!

    A delighted customer

    You do what you do best and
    deliver an exceptional experience.

    Couldn't be happier with the result. Highly recommend!

    The tech the big firms pay millions for — now it answers your phone.

    Business owner enjoying life
    One of Ten

    Are you one of the ten?

    Harbour Concierge does amazing things for selected ambitious businesses.

    Let’s see if we’re a good fit.

    Yes — I’d like one of the ten invitations →

    Perfect. Leo has what he needs.

    Leo will personally call you within 2–3 business days.

    While you’re waiting…

    Which of these would you love Sally to take care of?

    Tap the ones you’d love for Leo to handle.

    📞
    Never miss another customer call.
    Every opportunity answered, even when you're busy.
    🎯
    Qualify customers before they speak with you.
    So every conversation starts with a customer who's ready.
    📅
    Start each day with qualified appointments already booked.
    Spend less time chasing and more time serving.
    💬
    Reply instantly when you can't answer the phone.
    Keep every genuine customer engaged until you're ready.
    Turn happy customers into more 5-star Google reviews.
    Make sure your next customer likes what they see.
    🤝
    Turn happy customers into more Word-of-Mouth referrals.
    Help your happiest customers recommend you.

    Perfect — Leo has that too.

    You’re all done. He’ll be in touch personally within 2–3 business days.

    Please make sure everyone who answers your phone knows you’re expecting a call from Leo at Harbour Concierge.

    Winning businesses in 2026 aren’t smarter than you.
    They just made a smart decision — early.

    AI is essential. It’s here.

    Built for your business — not a robotic template.

    The real choice

    You’ve got a choice.

    Chasing invoices at 6:23pm

    or lamb cutlets and t-bone steaks sizzling on the barbie while Sally handles it.

    We know which one we’d pick.

    Brad and family at the barbie

    That's my promise to you.

    Because every client is set up perfectly, exquisitely — with love and custom precision.

    When you're happy, you become my biggest fan and tell your friends about Harbour Concierge. That's the deal.

    My personal guarantee to you

    I set up your business custom — so you fall in love with it.

    Why? Because when you love it, you tell your mates. That's how Harbour Concierge grows.

    So you've got nothing to lose — and everything to gain: more time, more freedom, more life, more joy.

    Leo and May in Bantayan
    Building Harbour Concierge from paradise — one client at a time.

    This is what makes Harbour Concierge different.

    Most businesses think the job is finished when the customer pays.

    We believe that’s where the real opportunity begins.

    With Harbour Concierge, Sally helps turn one opportunity into a complete business growth cycle.

    A delighted customer

    A delighted customer

    You do what you do best and deliver an exceptional experience.

    Google Reviews
    Peter O’Leary

    Answered on the first ring, booked me in the same week and followed up after the job. Genuinely the easiest trades experience I’ve had.

    ✓ Verified · Posted to Google

    A genuine 5-star Google review

    Sally follows up and helps you earn more genuine 5-star reviews.

    A warm referral from a happy customer

    A warm referral

    Satisfied customers naturally recommend you to friends, family and colleagues who need your services.

    A new enquiry captured by Sally

    A new enquiry

    When you can’t answer, Sally does.

    A qualified customer ready to book

    A qualified customer

    Every opportunity is welcomed, qualified and scheduled into your calendar.

    S
    Sally · Harbour Concierge
    Answered instantly
    ✓ Call connected · 0:00 wait

    Phone answered automatically

    No more missed calls. No more voicemail. Just answered opportunities.

    This WeekNovember
    M03
    T04
    W05
    T06
    F07
    S08
    S09
    ✓ Tue 2:30 PM · Kitchen Renovation — Mosman

    Customer booked into the calendar

    Sally qualifies, books and confirms appointments while you stay focused on your work.

    Business owner gets their life back

    Business owner gets their life back

    Coffee. Family. Freedom. Your business keeps moving, even when you’re not.

    Business owner enjoying life while Harbour Concierge keeps the business running
    Referral Momentum

    Turn happy customers into your most powerful referral engine.

    Jessica turns happy customers into word of mouth — and word of mouth into new customers.

    A happy customer referring a new customer
    400%
    more likely to buy
    A new customer who arrived through a referral

    You’ve already earned their trust.
    Why aren’t they bringing you more customers?

    Your happiest customers already know people who need what you do. Jessica makes sure your business stays in their mind when the right conversation comes along.

    Happy customer
    Business owner
    A referred customer
    The Best New Customers Don’t Always Start As Leads

    They start with a recommendation.

    A happy customer tells a friend, family member or colleague: “Give them a call. They were fantastic.”

    That new customer arrives differently. They already trust you. They’re easier to talk to, easier to win, and far less likely to choose purely on price.

    Jessica helps create more of those conversations — naturally, personally and at the right time.

    Happy female customer
    Happy Customer
    Jessica
    The Right Ask
    Smart Follow-Up
    Warm Introduction
    Happy male customer
    New Customer
    Momentum continues

    Simple for your customer.
    Powerful behind the scenes.

    Happy customer at the right moment
    The Right Moment

    Jessica doesn’t ask everybody. She waits for when the relationship is strongest.

    A personalised referral ask between two people
    Personalised Ask

    A natural invitation that feels like your business — never a generic blast.

    A customer rewarded for a referral
    Smart Incentives

    When you choose to reward referrals, Jessica offers it to the right customer.

    A customer kept in the loop with follow-up
    Automated Follow-Up

    One forgotten message doesn’t kill the opportunity. Jessica keeps it moving.

    A customer whose referral source is tracked
    Referral Tracking

    Know exactly where introductions came from, and who’s helping you grow.

    One happy customer creating another
    Momentum

    One happy customer can create another. Jessica keeps the cycle moving.

    A happy customer referring a friend
    Trust travels faster than ads.
    A business owner benefiting from referrals

    Your best salespeople may already be your customers.

    They’ve experienced your work. They already trust you. And their recommendation arrives with something advertising has to earn — credibility.

    400%

    Referred customers buy 400% more often than cold leads.

    92%

    92% trust a friend’s recommendation over any ad. That’s gold.

    500%

    Referral marketing outperforms traditional advertising by 500%.

    J
    Jessica — Your Referral Concierge

    You do the great work.
    Jessica helps make sure people hear about it.

    10

    Are you one of the ten?

    Leo personally oversees every Harbour Concierge system. Because each one is carefully customised, only a small number of Australian businesses are accepted each year.

    Let’s see if your business is a good fit.

    EXCLUSIVE AVAILABILITY

    Let’s See If We’re A Good Fit.

    Harbour Concierge is personally customised for every business we work with.

    Because every system is built around the owner, the team and the way the business operates, Leo only accepts a small number of businesses each year.

    Does this sound like you?
    I genuinely care about my business and the people we look after.
    I'd love to have more time, more freedom and less stress.
    I never want to lose another good opportunity because I missed a call or couldn't respond quickly enough.
    If Harbour Concierge delivers on its promises, I'd happily recommend Leo to my mates.
    Perfect.
    Let’s show you exactly how Harbour Concierge could work in your business.

    Questions Every Smart Business Owner Asks Before They Automate

    The honest answers, before you ask.

    Absolutely — and I get why you'd ask.

    Sally is your AI receptionist, a voice AI trained around your business, not someone else's. She answers the phone your way, follows your rules, and never has an off day.

    This isn't about replacing you. It's about making sure every customer meets your business at its best, even when you're flat out.

    Honestly? Most people don't care whether it's AI phone answering or a person on the other end.

    They care that someone picks up fast, understands what they need, and helps them.

    That's exactly what Sally does, every single time.

    They will.

    Customers hate voicemail. They hate waiting. They hate chasing you for a callback.

    With Sally answering, they get help immediately — and that leaves them with a great first impression of your business, before you've even said a word.

    This is where Sally earns her keep.

    She asks the right questions, filters out the time-wasters, qualifies genuine customers, and books straight into your calendar.

    While you're on the tools, Sally's handling appointment booking and quietly filling your diary.

    Every missed call is a customer ringing your competitor next.

    That's why missed call rescue is built in from day one — the moment you miss a call, Sally follows up with an SMS and keeps the conversation going.

    Fewer lost opportunities. More jobs booked.

    Yes — and it happens quietly in the background.

    Happy customers get asked for a Google review at exactly the right moment. More five-star reviews build more trust, and more trust brings more enquiries.

    You don't have to remember to ask. We do it for you.

    Definitely.

    Happy customers already talk about businesses they love — we just make sure it happens on purpose.

    We build word-of-mouth referrals into the customer journey, so recommendations happen consistently, not by luck.

    Time is money, and I get that completely.

    But every day you're missing calls, delaying follow-ups, or losing customers to competitors is costing you a lot more than the time it takes to get started.

    I do 99% of the setup myself. You just tell me about your business and keep doing what you do best — I'll build everything around it.

    You run your business. I've got your back.

    Most companies sell you AI software and leave you to figure out the rest.

    We're not a software company. We build a complete business automation system for Australian small business — calls, customer follow-up, appointment booking, Google reviews, word-of-mouth referrals, all working together.

    It feels less like a tool, and more like having a second person on your team.

    We're not selling you software. We're building you a better business.

    Now you have a choice.

    Keep losing money. Keep stressing. Maybe get it done in a few months — or maybe next year.

    Get ahead of the game. Get ahead of your competitors. Get your time back. Get your freedom back — now.

    Why wait? You’ve seen how awesome Sally is.

    Still thinking about it? Here’s my word.

    When you join my ten, I don’t stop until you love it.

    Because your happiness is my whole business — that’s why I’ll treat your setup like it’s my own.

    Let’s see if we’re a good fit.

    I only work with ten new ambassadors each year.

    Does this sound like you?

    I genuinely care about my business and the people we look after.
    I want more time, more freedom and less stress. I want my business to give me a great life — not control it.
    When I find a service or product so brilliant that it genuinely helps my business, I can’t wait to tell my mates about it.

    Then you sound like my kind of business owner.

    Tell me a little about you and your business. I personally review every invitation.

    Missed calls
    Customer follow-up
    Reviews & referrals
    A bit of everything

    Leo personally reviews every invitation.

    Sending your invitation…

    Perfect. Your invitation is with Leo.

    He personally reviews every one and will be in touch if Harbour Concierge looks like the right fit.

    Harbour Concierge AI
    More life
    © 2026 Harbour Concierge AI · Premium Boutique AI Receptionists · Australia